Expansion of fibre-optic network Bonn resident accuses Telekom of applying “pressure approach”

Bonn · A local resident in the Nordstadt district of Bonn has complained about the methods used by Deutsche Telekom to advertise its fibre-optic network. The company regrets any misunderstandings.

 Deutsche Telekom used advertising leaflets to promote the fibre-optic expansion in Bonn. The flyers were attached to car windows using suction cups.

Deutsche Telekom used advertising leaflets to promote the fibre-optic expansion in Bonn. The flyers were attached to car windows using suction cups.

Foto: Privat

The planned expansion of the fibre-optic network in the Nordstadt in Bonn is causing discontent among residents once again. As one tenant in the Altstatdt reports to the GA, Deutsche Telekom is currently trying to win customers for the new, faster internet service "using a pressure approach".

A few days ago, employees in grey jackets with Telekom imprinted on them stood on the doorstep of Sebastian Kempka's building in Adolfstraße. On the intercom they demanded access to the building with the words: "We are from Telekom. We need to enter the building for the fibre-optic connection". Kempka did not let the men in. At the door, they are said to have threatened the tenant that without a new tariff agreement, he would soon have no internet. "It is unacceptable that a large company is using such unfair methods tolerated by the city," Kempka says.

According to a press release from the city authorities, Telekom plans to connect around 12,300 households to the fast data lines in the area between Bertha-von-Suttner-Platz, Oxfordstraße, Bornheimer Straße, Hochstadenring, Kaiser-Karl-Ring, Augustusring and the Rhine. The local authority concluded a contract to this effect with the Group in July. According to this agreement, the costs of the expansion are to be borne by Telekom.

However, the company intends to have the new lines paid for by users at higher tariffs. However, interest appears to be limited: A list on the company's homepage shows that only 1080 customers have signed a contract. The company aims to have 2800 contracts as a minimum by 15th December. The sales pressure to achieve this is likely to be high. Pascal Kiel-Koslowski from Telekom’s Group Communications regrets any possible misunderstandings. He confirms that Ranger Marketing employees are currently out and about in the Nordstadt on behalf of Telekom. Kiel-Koslowski says: "We have taken your information as an opportunity to place the facts provided directly with their quality management department, so that the staff deployed are sensitised and trained accordingly". The employees are recognisable by their outfit, an identity card and a letter of authorisation. Unsure customers can contact the hotline mentioned to confirm the authorisation.

Telekom had already annoyed many Nordstadt residents at the end of October. Back then, sales staff had used plastic suction cups to stick advertising flyers for the new fibre-optic connections to the windscreens of parked cars - without the required permit from the city. At that time, the city authorities had told us that such approval had not been granted in the Bonn area.

Markus Schmitz from the press office says that in the latest case, the authorities are not yet aware of any complaints. He adds: "The city authorities have been notified of direct sales measures in compliance with hygiene regulations and distancing rules". Telekom has now been asked to comment. It is very important to the city that households in Bonn are supplied with fast data lines, he explained. That is why the authorities have also supported the acquisition of customers through the press release. In principle, door-to-door business is also permitted, even during the second wave of the Corona pandemic with high infection rates in the Bonn area. In the matter itself, the Group is conciliating - existing contracts will not be terminated. (Original text: Martin Wein, Translation: Caroline Kusch)

Fibre-optics for Bonn - Faster downloading

Up to now, photoelectric glass fibres have mostly been used as fibre optics in main lines. The connections to companies and private customers continue to be made using copper dual cables. In the so-called FTTH expansion, fibre-optic cables are to be laid directly into the homes. This will enable downloads of up to 1000 Mbit per second and will be much more secure. However, the cables are considered more vulnerable to mechanical strain. They also do not transmit electricity. In the event of a power failure, the telephone will also stop working.

Article: Martin Wein - Translation: Caroline Kusch

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